The Nevada Gaming Commission is reportedly set to consider whether to green light a $100,000 fine against the William Hill-branded sportsbetting service following the August filing of a four-count complaint by the Nevada Gaming Control Board.
According to a Wednesday report from the Las Vegas Review-Journal newspaper, the regulator is to make its decision regarding the Caesars Entertainment Incorporated-owned enterprise at its next meeting later today. This purportedly comes after the Nevada Gaming Control Board found the sportsbook operator guilty of violating the terms of its license by failing to promptly resolve a systems failure that is believed to have impacted more than 50,000 punters since 2015.
William Hill has been licensed to offer sportsbetting to aficionados in Nevada since 2012 and reportedly earlier agreed to the $100,000 fine after admitting that its mobile-facing CBS Race and Sports Book system had been producing duplicate wagers on some bets. The Nevada Gaming Control Board was purportedly made aware of this fault in September of 2021 following contact with a disgruntled bettor and is said to have furthermore criticized the bookmaker for failing to bring this lapse to the attention of regulators.
The newspaper reported that William Hill is thought to have conducted its own investigation into the production of duplicate wagers between October and November of last year and found that these had come as a result of punters placing bets on the same event. This in-house examination purportedly discovered that the glitch had come to the fore if those wagers had been lodged within 60 seconds of each other for identical amounts with matching odds.
However, the Nevada Gaming Control Board reportedly contended that William Hill had taken no further action before June of last year other than to refund any duplicate stakes. The regulator purportedly moreover alleged that this lethargy had resulted in the lodging of approximately 42,000 duplicate wagers through to the end of 2021 for aggregated customer losses of up to $1.3 million and erroneous associated winnings of around $2 million.
The Las Vegas Review-Journal reported that William Hill had earlier determined that these duplicate wagers had been most likely issued during peak traffic times due to the way in which its CBS Race and Sports Book system processed multiple attempts by patrons to place the same wager. The operator is purportedly thought to have eventually fashioned a ‘system patch’ that equally handled all items in the queue when its online sportsbook was under heavy loads.
To compound all of this and the Nevada Gaming Control Board purportedly moreover found that the William Hill-branded service had not reported the placing of multiple illegal bets from a writer at the Red Garter Hotel and Casino in a timely manner. This incident in the small city of West Wendover is reportedly believed to have occurred on April 12 but was not registered until a month later after a security manager e-mailed the regulator’s Elko County branch to report a theft of $3,350.